Count DISTINCT events across a rollup's owners
A phone number can be a contact point on more than one owner at once, and two leads on one account sharing one is the ORDINARY case — they are commonly the same...
Gate the line window per member, and show which mode you are in
The rollout control. Default off, opt-in per member from Phone Settings, nested under the VOIP switch because it means nothing for a member with no line. One h...
Read and write the line-window gate
GET surfaces lineWindowEnabled; PUT accepts it as a nullable Boolean so that absent means "not mentioned" and preserves the stored value. Every existing caller ...
Map LINE_WINDOW_ENABLED on MemberVoipConfig
The per-member gate for the dedicated softphone line window. Version pin stays at 1.6.0 — adding a field needs no bump, and a split pin would break CI for every...
DDL for the per-member line-window gate
Adds **************** defaulting to false. A column rather than a feature flag because there is no flag system here and MemberCapabilities is a closed, fail-cl...
An AI sub-tab in the Interaction Center
AI sessions live in AIService and are not MediaSessions, so this bucket gets its own loader in front of the /api/media/sessions/chat fetch the other four share,...
The dedicated line window
The call now lives in a window a refresh of the workspace cannot touch. SoftphoneProvider becomes owner-or-follower. Only the owner REGISTERs and opens the STO...
A communications tab that rolls up the account's leads
The level most people mean when they say "this customer's calls". Several leads commonly hang off one account precisely because they are the same person enquiri...
Bounce a bare visit to the Kamo login, and end the session on tab close
Closing the KamoDesktop tab left a live session sitting on the machine. Guacamole keeps its auth token in localStorage (GUAC_AUTH), which survives closing the t...
Line ownership, the bridge, and the no-yank handover rule
Three pure modules with no consumers yet, so this ships inert. lineOwnership elects exactly one SIP registrar per browser via Web Locks. That is mandatory here...
The tab title counts everything waiting, not just chat
The tab strip has room for one number, and 'chat and support only' stopped being what a member is waiting on once SMS, AI, missed calls and unreviewed reports e...
A total on the phone icon, the breakdown in the menu
This icon carried no badge at all, so a missed call while the softphone was closed reached the member nowhere. Opening the phone clears the missed count.
A total on the icon, the breakdown in the menu
pendingCount was the whole badge, so unreviewed bug reports and webinars booked on somebody's behalf had no way to reach anyone. Opening the webinar row stamps ...
The chat badge counts chats
It was silently chat plus support, so a ticket lit the chat bell and nothing distinguished the two. Support has its own icon now; social joins chat, because a s...
Let a dropdown row carry its own count
The icon shows the sum and the rows show the breakdown — the point of splitting the indicators is seeing WHICH thing wants you without opening anything.
Thump on arrival, with the glow dissipating outward
Its own layer inside .hex-scale: that element already animates transform for the hover grow, and two animations on one element do not compose — the second repla...
An account-level communications timeline
The level most people mean when they say "this customer's calls". The spine is already keyed on an owner, so the account endpoint is the same merged, component ...
Let an account roll up its leads' communications
Several leads commonly hang off one account precisely because they are the same person enquiring twice, and each of their calls was matched to whichever lead he...
One context for the four indicators' counts
Composes what exists and owns the three that had no home: unreviewed bug reports, unreviewed webinars, and the phone's missed calls and voicemails. The 60s for...
The drop beacon reports which path ICE actually chose
The beacon shipped iceCandidateType as a permanently-null field. That is worse than omitting it: it makes the telemetry look more informative than it is, and th...
One day picker, shared by the calendar and the settings tab
The two surfaces had each grown their own answer to "which days?". The settings tab put Workweek Days, Weekend Days and Every Day behind a dropdown; the calenda...
Badge a minimized window with its server unread count
The one component that sees both the window list and the unread maps — the engine knows nothing about conversations and the unread context knows nothing about w...
Set an absolute unread count from the server
Replaces hexhead:incoming, which nothing ever dispatched. Its +1 would have counted a re-delivered snapshot as a new message, and its spawn-if-missing branch wo...
Messages and calls, on the existing timeline component
CommunicationsTimeline and EmailEntry take an optional endpointBase and keep the lead path as the default, so every existing call site is byte-for- does not car...
A patient's calls, texts and email — on the platform's own spine
Not a second timeline. LeadCommunicationsService now takes a CommsSubject and the lead overload delegates to it, so /leads keeps its exact behaviour drift. A pa...
Stop losing calls to session expiry, teardown and stale devices
Four guardrails that share two files, so they share a commit. A live call now counts as session activity. ClientActivityTracker equated presence with input eve...
Widen the comms spine to an owner, in the order that keeps it safe
LEAD_CONTACT_POINTS and LEAD_COMMUNICATIONS gain the document manager's (assoc_type, assoc_object_id) pair so an account, a patient or a commerce record can own...
Key the communications spine on an owner, not a lead
The spine was built lead-shaped — LEAD_CONTACT_POINTS.LEAD_UID, LEAD_COMMUNICATIONS.LEAD_UID — and the association it actually needs is broader. An account owns...
SMS and AI counts, and a per-surface split
One MediaService snapshot covers three surfaces that belong on two different nav indicators, so the totals are separated from the server's declared sessionType ...
Confirm before a refresh takes a live call
The SIP session lives in the document and nothing on the server holds a handle to it, so a reload ends the call outright — with no BYE, leaving the far end on s...
Rebuild the availability editor around the day it describes
The editor was a stack of form rows that never showed what it was making. It now opens with the thing itself: a 24-hour rail with the block painted on it, in th...
One address for a conversation on any of five surfaces
chat/support/social share the chat: namespace because they share one unread snapshot; SMS and AI get their own, because a VoipConversation UUID and a media sess...
Routes for the notification spine's counts and mark-reads
The PUT routes answer 204 and must not call .json() on it — that turns a successful mark-read into a 500.
The workspace picker shows each org's logo
Two letters standing in for a logo was a workaround for the response not carrying one. It does now, resolved server-side from the folder the org's theme was pro...
The sign-in response carries each workspace's logo
The picker drew two letters per row because the response held a name and an alias and no image. A list of workspaces is read by mark long before it is read by n...
Set up RingCentral with a JWT, and assign members their own number
Three screens, one change. The phone server's overview tab replaces "Connect with RingCentral" with the credential form the JWT flow actually needs — client id...
Authenticate RingCentral with a JWT, per phone server
RingCentral was the last provider whose credentials came from a Kamo-wide registration plus two browser consent hops — one for the org, one per member. Both are...
Add the RingCentral JWT and direct-number columns
Order 0, because the shared-library entities map both columns from the moment this build starts: every runner that loads a PhoneExtension or a MemberVoipOAuthTo...
Give a member a RingCentral JWT and an extension its own number
Two columns, both nullable so nothing is backfilled and no existing row changes meaning. **************** holds a member's own RingCentral JWT. RingCentral onl...
Missed-call and voicemail counts for the softphone indicator
Reported as separate lines rather than a total: the icon shows the sum and its dropdown shows the breakdown, so a pre-summed wire value would make the dropdown ...
Unreviewed-response counts and a mark-read
Keyed by session guid, which is what a tool window carries. Not audited as a disclosure: it returns counts and never a word of a transcript, and recording a bad...
An unread snapshot, a mark-read, and a live frame
Its own NATS subject rather than the existing message one: the browser's handler for /topic/voip/message/ plays the arrival sound and opens a tool window for ev...
Availability for presenters only, and a way to understand it
Three things, all about the same layer. WHO SEES IT. The availability toggle was shown to everybody. Declaring hours is only meaningful for somebody a webinar ...
Make a replayed Stripe event a no-op
Adds BillingWebhookEventClaimService on its own bean, with REQUIRES_NEW on every method, and wires it into processEvent ahead of the dispatch switch. A losing c...
GET /api/webinar/presenting
The webinar types the CALLER is a presenter for. The calendar asks this before it offers an availability layer at all: hours declared by a member no type lists ...
Find the types a member presents, and parse-guard the queries
The calendar needs to answer one question before it offers an availability layer: is declaring hours meaningful for this person? Nobody is a presenter by defaul...
Tell a member about a webinar booked on their behalf
Not gated on a webinar right, unlike the ticket counters: the case this exists for is one where the member took no action at all, so requiring the right to requ...
The new organization opens in its own tab
Creating one signed THIS tab into it, so a member who created an organization on someone's behalf was silently moved out of the one they were working in — and h...
Count unreviewed bug reports for platform admins
Zero for an ungated caller rather than a 403: the nav polls this on every page load for every member, and an error they must routinely swallow is how real error...
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