Hot Reassign — front-desk live call-transfer flow

Featurekamo-internal
Shipped
July 3, 2026 at 6:34 PM UTC
Author
kamo
Commit
b5e433f

Adds a Hot Reassign action to the lead-view Assignment card (front-desk staff on live calls): an explainer + required call-note dialog, then release the lead into the credit auto-assignment pool and open an animated 'finding an available agent' window. When a sales agent accepts it, the window reveals their name/email/work extension so the caller can be transferred; a close button (with an early-close confirm while still waiting) lets staff bail without waiting. Real-time via onAssigned. Also fixes the assignment dropdown to list VIEW_LEADS members by name + extension.

All changes

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